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Return and Exchange Policy

At our store, we prioritize customer satisfaction. Therefore, we offer a flexible return and exchange policy to ensure a comfortable and safe shopping experience.

Terms for Return or Exchange:

• Return or exchange can be requested within 3 days from the date of order receipt.

• The incense burner must be in its original condition, unused, and in its original packaging with all accessories.

• Products that have been used or damaged due to misuse will not be accepted for return.

In Case of Manufacturing Defect:

• We bear all shipping costs if the product has a manufacturing defect.

• The product will be inspected upon receipt and the issue confirmed before refunding or sending a replacement.

Shipping Fees:

• The customer bears the shipping costs if they wish to return or exchange without a defect in the product.

Return Procedure:

1. Contact us via [WhatsApp number / Email] mentioning the order number and reason for return.

2. We will respond within 24 hours and provide you with shipping instructions.

3. After receiving the product and verifying its condition, the refund will be processed to the original payment method within 3-5 business days.